Chaudhary, A. ., Rane, N. L. ., Rastogi, R. ., & Rane, J. . (2026). Explainable and ethical artificial intelligence in customer relationship management: Improving customer experience, value creation, and loyalty. International Journal of Applied Resilience and Sustainability, 2(2), 243-278. https://doi.org/10.70593/deepsci.0202010