CHAUDHARY, Ankur; RANE, Nitin Liladhar; RASTOGI, Ritesh; RANE, Jayesh. Explainable and ethical artificial intelligence in customer relationship management: Improving customer experience, value creation, and loyalty. International Journal of Applied Resilience and Sustainability, [S. l.], v. 2, n. 2, p. 243–278, 2026. DOI: 10.70593/deepsci.0202010. Disponível em: https://deepscipub.com/ijars/article/view/38. Acesso em: 20 feb. 2026.