Biswas , Birupaksha, Jayesh Rane, and Nitin Liladhar Rane. 2026. “Artificial Intelligence for Customer Relationship Management: Impact on Customer Experience, Engagement, Value Creation, and Loyalty”. International Journal of Applied Resilience and Sustainability 2 (2): 503-36. https://doi.org/10.70593/deepsci.0202020.